Warranty & Return Authorization Information
Bottombumpers stands behind the quality and workmanship of its products. For this reason, we offer the following warranty on our diapers:
- 1 year warranty on snaps
- 6 month warranty on Stitching, PUL fabric, seams, Aplix
- 3 month warranty on Elastic & organic cotton fabric
What is NOT covered: leaks, odors, stains, fading, repelling, and normal wear & tear.
Who pays shipping? We will cover the cost to return defective items to us that we can repair or need to examine in person, if its within 90 days of purchase date. Email us with the issues/pictures/details as well as a mailing address so we can email you a prepaid shipping label. Some items are not able to be repaired, so a return to us may not be necessary. If you are unsure, just call us 618-445-3333 or email us at firstname.lastname@example.org.
If you wish to return a Bottombumpers™ diaper for a repair or exchange you must do the following:
- Contact us to make sure your return qualifies, if you are unsure. We will review your request and send a response within 2 business days. Otherwise just follow these steps to return a diaper.
- Fill out the Return Authorization Form found at www.bottombumpers.com/RMA.pdf and return with the product(s).
- All warranty requests must have a proof of purchase receipt.
- After submitting the form, send your product(s) for exchange or repair to the address below.
Please mail shell of diaper WITHOUT soaker if the soaker is not in need of repair or replacing. This saves shipping :)
Mail returns to:
15 W Main St
Albion, IL 62806 USA
Mail: Bottombumpers, 15 W Main St., Albion, IL 62806
Bottombumpers™ Return Authorization Form